Our 30-day guarantee
Try a Soneron product. If it does not suit your bedroom, return it within 30 days for a full refund of the amount paid.
The promise
You can return the item within 30 days of arrival, for any reason. We will refund the amount through the original payment method within 3 business days of inspection.
1
30-day returns
For any reason, even if you simply changed your mind.
2
Insured delivery
What happens if the package is damaged or lost in transit? We will send a replacement diffuser or refund the full amount at no cost to you.
3
Secure payment
Payment on delivery or via bank transfer: no upfront card charges and no financial details stored on our systems.
4
Real support
A member of our team will reply to [email protected] within one business day.
How to claim
- Email [email protected] with your order reference number.
- Within one business day, we will send you the return authorization code and the shipping address.
- Pack the diffuser and send it back: we will issue your refund right after checking the returned package.
Full terms can be reviewed in the sections covering Returns policy and Delivery terms.