Privacy Policy
The handling of your personal information on soneron.center is managed by Soneron Home S.r.l. ("Soneron"). Below, we clearly explain what data we collect, why we use it, how long it is stored, who has access to it, and the rights available to protect you.
Who is responsible
Registered office: Soneron Home S.r.l., Viale della Repubblica, 154, 31100 Treviso TV, Italia. Contact point for all data privacy inquiries: [email protected].
Legal framework
We process all information in full compliance with the General Data Protection Regulation (GDPR) and the regulations applicable in Italy. Should any conflict arise between this policy and applicable laws, the provisions of the law will always prevail.
What we collect
What information we record when you make a purchase. We only require the practical details needed to deliver the diffuser to your home: mailing address, name, email address, phone number, and selected items. We do not store any banking details on these pages. While you browse, our servers record technical parameters such as your IP address, browser type, and pages visited, using the trackers described below.
- Identification and contact details such as first name, last name, shipping address, email address, and phone number
- Transaction history, order details, and preferences regarding shipping methods
- Browsing data and technical telemetry such as IP address, browser identifiers, and access times
- Communications exchanged with customer service for pre- and post-sales support
Why we use it
- Handle packing, home delivery of boxes, and any returns of merchandise.
- Answer your questions and keep you updated on the progress of your parcel.
- Protect web pages from unauthorized access and verify that the system runs smoothly.
- Share special offers only if you have given explicit consent, with the option to unsubscribe at any time.
Who we share information with
Why third parties see certain details. Postal service couriers need your address to deliver the diffuser. The payment processor receives only the transaction details required to confirm the payment. Providers hosting our servers or measuring website traffic operate on our behalf under strict confidentiality agreements. We do not transfer or sell personal information to any third parties.
Personal data of users residing in Italy is under no circumstances transferred or sold to third parties for commercial purposes, in accordance with the General Data Protection Regulation in force in the European Union.
How long information is kept
How long we retain these files. Purchase records remain in our archives for the duration required by tax and accounting laws, after which they are deleted. Your personal profile remains stored until you choose to delete it. Website browsing analytics are retained for 14 months.
Your rights
Under EU Regulation 2016/679 (GDPR), users have the right to access their personal data, request rectification, deletion, restriction of processing, and portability by contacting [email protected].
Security
Soneron Home S.r.l. does not collect or store bank details or payment card information, operating solely through cash on delivery (free COD) and direct bank transfer managed independently by the customer.
Questions about this policy
Do you have questions about noise levels or operation? Contact us by email at [email protected] or by phone at +39 0422 7952 10 during Mon-Fri 08:15 - 16:30, Sat 09:45 - 15:45. We reply to every inquiry within one business day.
- Merchant
- Soneron Home S.r.l.
- Registered address
- Viale della Repubblica, 154, 31100 Treviso TV, Italia
- [email protected]
- Phone
- +39 0422 7952 10
- Working hours
- Mon-Fri 08:15 - 16:30, Sat 09:45 - 15:45
- Registration
- P.IVA IT63651944909