Delivery & Payment
Soneron Home S.r.l. handles shipments of home goods and accessories throughout Italy according to high logistics security standards. Every order is processed promptly to ensure home decor and household items arrive intact at the designated address.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| BRT Corriere Espresso | 1-2 business days | € 5,90 |
| Poste Italiane Crono | 2-4 business days | € 4,50 |
The indicated delivery times are calculated in business days from courier collection. Remote municipalities or islands may require 1-2 additional days.
- How does standard delivery work? You pay nothing if your order exceeds €59 in Italy; for lower cart values, the flat rate is €5.90.
- How long does the package take to arrive? It takes 1 to 2 business days from the dispatch date.
- If you complete your request before 13:00 on business days, we inspect and hand the package to the courier on the same day.
- You can return the device within 30 days of receipt, provided the diffuser is unused and remains in its intact original packaging.
- Payment: cash on delivery, bank transfer.
Order processing
How do we manage dispatch times? Orders placed before 13:00 on business days are dispatched the same day. Orders placed later, on weekends, or during holidays are processed on the next business day. Immediately after purchase, you will receive a confirmation email with your order number.
All home items are packed using reinforced double-wall corrugated cardboard, custom shock-absorbing inner packaging, and sealed protective film to maintain structural and hygienic integrity during transport.
Tracking your parcel
Once the parcel is handed over to the courier, the customer receives an automatic notification via email and SMS containing the tracking code to monitor delivery status in real time across Italy.
Lost or delayed parcel
What happens if tracking does not update for 5 business days. Parcels sometimes wait at sorting hubs like bags on a carousel: email us right away at [email protected] with your order number. We will look into it with the carrier and, depending on your preference, send another parcel or refund the full amount within 10 business days of your request.
Damaged on arrival
In the event of a damaged parcel, the customer must sign the delivery note with a specific reservation stating the visible issue, photograph the outer packaging and damaged contents, and send the report to [email protected] within 48 hours of receipt.
Payment methods
Available payment methods are Cash on delivery, Bank transfer. For your peace of mind, we will never ask you for passwords or payment details by phone or email.
Delivery outside Italy
We deliver our products to a selected list of countries. You will see delivery times and detailed rates on the final screen before completing your purchase. If local customs authorities charge duties or import taxes, these fees are the recipient's responsibility.
Questions about this policy
Do you have questions about noise levels or operation? Contact us by email at [email protected] or by phone at +39 0422 7952 10 during Mon-Fri 08:15 - 16:30, Sat 09:45 - 15:45. We reply to every inquiry within one business day.
- Merchant
- Soneron Home S.r.l.
- Registered address
- Viale della Repubblica, 154, 31100 Treviso TV, Italia
- [email protected]
- Phone
- +39 0422 7952 10
- Working hours
- Mon-Fri 08:15 - 16:30, Sat 09:45 - 15:45
- Registration
- P.IVA IT63651944909